ramly888 Privacy Policy

1. Controller Identity

ramly888 is the data controller responsible for the personal data processed in connection with the Platform. We operate under an international gaming authority licence, which imposes mandatory data protection and player verification obligations that inform how we handle your information. If you have any data-related queries, please contact us at [email protected].

2. Data We Collect

2.1 Information You Provide Directly

When you register an Account with ramly888 or interact with our Platform, we collect:

• Identity data: Full name, date of birth, nationality, and a copy of your identity document (MyKad, passport, or equivalent) where required for KYC verification;
• Contact data: Email address, phone number, and residential address;
• Account credentials: Username and encrypted password;
• Financial data: Preferred payment method details (e-wallet account identifiers, bank account numbers, or cryptocurrency wallet addresses) — we do not store full card numbers;
• Communications: Records of messages exchanged with our support team via live chat or email.

2.2 Information Collected Automatically

When you access the ramly888 Platform, we automatically collect:

• Device & technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution;
• Usage data: Pages visited, games played, wagers placed, session duration, clickstream data, and login timestamps;
• Location data: Approximate geographic location derived from your IP address, used solely for fraud prevention and jurisdictional compliance purposes.

2.3 Data from Third Parties

We may receive personal data from third-party identity verification providers, payment processors, and fraud detection services where this is necessary to verify your identity, process transactions, or detect suspicious activity on your Account.

3. How We Use Your Data

ramly888 uses your personal data for the following purposes:

• Account creation and management: To register, verify, and maintain your ramly888 Account;
• Service provision: To allow you to access games, place wagers, and use all Platform features;
• Payment processing: To process deposits via Touch 'n Go, Boost, DuitNow, FPX, and other supported methods, and to process withdrawal requests;
• Identity & age verification: To confirm that you are at least 21+ and are not registering from a Prohibited Jurisdiction;
• Regulatory compliance: To fulfil our anti-money laundering, know-your-customer, and responsible gaming obligations under our gaming licence;
• Fraud prevention and security: To detect and prevent fraud, cheating, account takeovers, and other prohibited conduct;
• Responsible gaming: To monitor wagering behaviour for indicators of problem gambling and to enforce deposit limits, cool-off periods, and self-exclusion requests;
• Customer support: To respond to your queries, complaints, and requests submitted via live chat or email;
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the Platform;
• Marketing communications: Where you have given consent, to send you promotional offers, bonus notifications, and other marketing communications. You may withdraw consent at any time.

4. Legal Basis for Processing

ramly888 processes your personal data on one or more of the following legal bases:

1. Contract performance: Processing necessary to register your Account, provide gaming services, and process payments as agreed in our Terms & Conditions;
2. Legal obligation: Processing required to comply with anti-money laundering laws, know-your-customer regulations, and our gaming licence conditions;
3. Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights;
4. Consent: Processing for direct marketing communications, where you have expressly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

The ramly888 Platform uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are:

• Strictly necessary cookies: Required for session management, authentication, and basic Platform functionality. These cannot be disabled without impairing Platform operation;
• Performance cookies: Used to collect aggregated, anonymised data about how players use the Platform, enabling us to identify and fix performance issues;
• Functionality cookies: Used to remember your preferences (such as language and display settings) to personalise your experience;
• Security cookies: Used to detect and prevent fraudulent login attempts and bot activity.

ramly888 does not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain Platform features from functioning correctly.

6. Sharing Your Data

ramly888 does not sell your personal data. We may share your data with the following categories of recipients where necessary:

• Payment processors: To facilitate deposits and withdrawals via Touch 'n Go, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, and USDT processing services;
• Identity verification providers: To carry out KYC checks and confirm your age and identity as required by our licence;
• Fraud prevention and security services: To detect and prevent fraudulent activity on the Platform;
• IT infrastructure providers: Cloud hosting, server management, and cybersecurity service providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Where we are legally required to do so by applicable law, court order, or regulatory authority, including reporting obligations under anti-money laundering legislation;
• Professional advisers: Lawyers, accountants, and auditors where necessary in connection with our business operations.

All third-party service providers acting as data processors are contractually bound to process your data only on our documented instructions and to maintain appropriate technical and organisational security measures.

7. International Data Transfers

The ramly888 Platform is operated from servers in multiple jurisdictions. Your personal data may therefore be transferred to, stored in, or processed in countries outside Malaysia. Where such transfers occur, ramly888 ensures that appropriate safeguards are in place — including contractual clauses or equivalent data protection arrangements — to protect your personal data to a standard at least equivalent to that provided under this Policy.

8. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this Policy, including:

• Active Accounts: For the duration of your registered Account;
• Closed Accounts: For a minimum of five (5) years following Account closure, as required by anti-money laundering and gaming licence obligations;
• Self-excluded players: For the duration of the self-exclusion period and for five (5) years thereafter to prevent re-registration;
• Marketing data: Until you withdraw consent or request erasure, whichever is earlier;
• Technical logs: For up to twelve (12) months from the date of collection, unless retention is required for an ongoing investigation.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. Your Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by ramly888:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete data;
• Right to erasure: To request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to restriction: To request that we restrict processing of your data in certain circumstances;
• Right to data portability: To receive your data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: To withdraw consent to marketing communications at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via live chat in the Platform or at [email protected]. We will respond within 30 days. Identity verification may be required before we can process your request.

10. Children's Privacy

The ramly888 Platform is strictly for adults aged 21+. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will immediately close the relevant Account and delete all associated personal data. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Security Measures

ramly888 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• TLS 1.3 encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication and access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent security professionals;
• Automated monitoring for suspicious login activity and potential data breaches;
• Formal incident response procedures ensuring prompt notification and remediation in the event of a security incident.

While we take all reasonable precautions, no data transmission over the internet or electronic storage system is 100% secure. You should also take steps to protect your own Account security — including using a strong, unique password and logging out of shared devices after use.

12. Changes to This Policy

ramly888 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via the Platform or by email before the changes take effect. The "Last updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to make a complaint about how ramly888 has handled your personal data, please contact us:

• Live Chat: Available 24/7 within the ramly888 Platform — response under 5 minutes.
• Email: [email protected]

We take all privacy complaints seriously and will investigate and respond within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or the dispute resolution body under our gaming licence.